Welcome to SunRail's New Ticketing System - SunRail (2024)

No. The new SunRail mobile app has an interactive security feature that Conductors will need to see within the opened app. A screenshot of the ticket or pass cannot be validated, and it is not possible to store a ticket or pass in a mobile wallet.

Thank you for being an early adopter! While we are rolling out the new fare collection system, equipment, and full mobile app features, if you choose to use the new mobile app, your mobile phone will be your ticket and you will no longer need to use the Ticket Validator Machines to tap on and tap off. The new SunRail mobile app is a separate system from the Ticket Vending Machines and the Ticket Validator Machines.

Prior to boarding the train for each trip, select the pass you will be using for trip to activate it. Be prepared to show the screen to the Conductor upon request. Currently, when using the new SunRail mobile app, there is no need to tap on or tap off at the Ticket Validator device.

Riders transferring from SunRail to a LYNX or Votran feeder bus can purchase their fare using the mobile app and present their mobile ticket to the bus driver when transferring. Riders transferring from LYNX or Votran to SunRail must use a TVM to obtain a transfer ticket.

During the early adopter phase passes and stored value cannot be transferred to the new mobile app. We encourage everyone to deplete their stored value and use their passes until they expire first. After that, we suggest downloading the new mobile app and establishing an account for use there. The legacy mobile app will be decommissioned and as an early adopter you’ll already be set up to use the new fare system and equipment.

We recommend you keep both apps installed. During the initial launch of the new SunRail mobile app, some features and functionality may be unavailable so there may be a time where users rely on the legacy app for notifications but use the new mobile app as fare for their trips.

No. Usernames or passwords will not be migrated during the early adopter phase of the new SunRail mobile app launch. You may use your legacy mobile app and new mobile app concurrently during this time until the full fare system and equipment are installed.

Yes, the current mobile app can be used until the time the new fare system and equipment installation is complete. During this time, you can continue to use the legacy mobile app and legacy SunCards or stored value until depleted or expired.

The new mobile app will provide account management functionality with upgrades to the app experience and will eliminate the need to use physical SunCards.

If you opt not to install the new SunRail mobile app in the early adopter phase, you can continue to use your legacy SunRail mobile app until it is no longer available and you are prompted to make the switch to the new app.

SunRail is upgrading the fare collection system and equipment and is introducing a new mobile app in phases. The new mobile app is being launched now and the fare collection system and equipment will be upgraded over the next several months.

The new mobile app will allow users to ride SunRail using their mobile phone as their ticket or pass. When you start using the new mobile app to purchase your tickets, you’ll stop using your SunCard and you won’t tap on or off at the stations.